Please note that this article does not apply to you if you are a customer of Sniffie's managed service.

Sniffie’s online service is a powerful tool but requires you to give Sniffie a signal that you have just extracted data from the web that you need to. Empty product catalog is often a sign that you have not given Sniffie such signal. Please read this article for troubleshooting.

Have you extracted data any data with Sniffie?

Of course there is no data in your product catalog unless you use Sniffie’s web data extraction capabilities to put some data in the product catalog in the first place. 

Have you extracted data with Sniffie’s predetermined column names?

Only data that has a column “Product name” and “Price” is saved to Sniffie’s eCommerce analytics platform. Without these columns all extracted data is treated as basic web data extraction and are not imported over to Sniffie’s eCommerce analytics platform. Read more on how to name columns in the Sniffie table.

Currently Sniffie requires English column names for extraction. Our engineering team is working on building supporting predetermined column names in Sniffie extension to multiple languages like we have at our online service.

Have you removed all products from your product catalog?

If you forcibly remove all products from your product catalog, Sniffie will never put those products back to your product catalog. Thus make sure that you really want to remove those products from your product catalog before removal.

Do you get no rows in the raw data for your new data extractions?

Contact Sniffie support. This should never happen. Sniffie engineering is very interested to troubleshoot such causes.

Still having an issue?

No worries, just contact Sniffie support!


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