From this article you can find the answers to the following questions:

  1. Do all my products appear in the price matrix?

  2. Why aren't all my preferred competitors/stores visible in the price matrix?

  3. Why is analytics not calculated on my website?

  4. How are the price matrix arrows defined?

  5. Why is the product name not the same as on my website?

  6. Can I use the price matrix to set new prices?

  7. Why are some prices not updating?


1. Do all the products appear in the price matrix?

No, only matched products appear in the price matrix.

Substitutes also appear in the price matrix but with a striped background to differentiate them from the exact matches.

2. Why aren't all my preferred competitors/stores visible in the price matrix?

If some of your preferred competitor/stores has matches your own products but is not visible in your price matrix as a column, you should check your selected price matrix columns. You can do this by clicking the price matrix settings button and then selecting the "select columns" option. If the competitor you are looking for is in "available columns" instead of "visible columns", you can click or drag the competitor to the right place. You can learn more about sorting and ordering your columns and rows in the price matrix from this article.

3. Why are analytics not calculated for my website?

Unless you have set up your website in your personal settings, analytics are calculated for the first website in the price matrix.

4. How are the price matrix arrows defined?

  • An upwards arrow means that the latest change in the price was a price increase.

  • A downwards arrow means that the latest change in the price was a price decrease.

  • A cell without an arrow means that the price has not changed at all during the latest updates.

5. Why is the product name not the same as my website’s product?

If you have matched the product under another website’s name, this website name may be the group owner. You need to update match group ownership to your preferred website.

6. I want to use this data for repricing! Can I use this somehow to set new prices?

If you have activated the pricing module, you can use the pricing matrix to set new prices for your products. In the pricing matrix, it is possible to use the same view you have in the price matrix, so you can reprice your products using the data from the price matrix. If you are interested in this but haven't bought the pricing module, please contact our sales!

7. Why are some prices not updating?

Not all prices of your or your competitors' products update on the matrix. This can be due to many reasons: either it is not available online anymore, which explains why it has not been updated, maybe it has been deleted by the store, or maybe the website structure has changed. fI you notice any issues with prices not updating as they should, let the customer success team know immediately.

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