This article explains how to prepare for the Sniffie on-boarding training. The training is an essential part of the Sniffie on-boarding process and thus preparation for the event is crucial. Below you can find a checklist that you should go before you come to the event or webinar.
Technical requirements first
You need to have a latest release of either Mozilla Firefox or Google Chrome. Unless you have those, please download or ask your IT department to help you to get those browsers. These are a must have as Sniffie only supports Firefox and Chrome.
Have you been provided with Login details? If not, contact your organisations main user to receive one. Note: that email needs to be exactly right as we use use 2 Factor Authentication that can be changed from our Account Settings under your profile page.
Adding new users
Users with admin rights are also able to add new users to Sniffie, you can do this by clicking on your account settings (accessible after clicking on your name on top right) afterwards you can add users from the "users" sections.
Enable cookies for your browser
Sniffie uses your browser cookies to offer you a safe usage of Sniffie service. That said we are unable to offer you the service without you having cookies enabled. If you cannot login to your account please make sure you typed your account details correctly and have your cookies enabled. Here is instructions for Firefox and Chrome.
Try that you are able to login to the service.
Basics of the service and Sniffie infrastructure
Below you can find the basic training agenda so please get acquainted to it and if there are special requests mark those up and note us at the beginning of the training so we can go through those in detail.
- Introduction to Sniffie (trainers & company)
- Account settings
- How to use Sniffie
- Product catalogue
- Price matrix
- Wrap up
Sniffie Support Chat is located in the down right corner of the screen.
The chat can be opened by clicking the chat icon once. We will get back to you once one of our team members sees your message. All messages are monitored and you will receive a notification when your issue is solved.
Getting started with Sniffie
Just to wrap up your preparations you should also read this article that has gathered all the relevant data.
With these instructions you are well prepared for the training session.