Are the products recently added to Sniffie?

Pictures are extracted to our image servers at a calm rate in order to not cause strain on the sniffed sites. If you see a “not yet in cloud” icon in your pictures, Sniffie has only just scheduled the images to be extracted in the near future and you’ll see the images there afterwards.

Have you extracted product pictures in your sniffs?

Sniffie online service will not serve pictures unless you have extracted the pictures with “Product image” column name. Make sure that you select the column that contains the product pictures. Sniffie is relatively intelligent in its extraction procedure, so if you are, for some reason, unable to select the actual product picture column, just select any of its parent column and Sniffie still extracts the correct pictures for you. If you're on Sniffie's managed service plan, we always try to extract pictures from sites.

Did Sniffie manage to get picture URLs for all products?

Sometimes websites use techniques such as lazy-loading that only load pictures whilst they are shown in the browser window. If you extract data from such websites, make sure to use Sniffie’s record mode. An easy way to see if you have managed to extract all picture URLs is to check the sniff results via a fast API link.

Image download in progress icon

If you see a “no image available” icon even if picture URLs are correct, please contact Sniffie support and we’ll fix the main cause in Sniffie backend.

No image available icon.

Still unable to see pictures?

Just contact Sniffie support, we’ll sort the problem out with you.

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